Privacy Policy

Who we are

This policy applies to Vancouver Trenchless Sewer Repair("we", "us") and this website for Trenchless sewer repair services in Vancouver, British Columbia.

Information you submit

When you request an estimate or contact us, we collect the details you provide (such as name, phone number, email, postal code, service interest, and project notes) so we can respond and schedule work.

Phone and email contact

If you call or email us, we may keep records of that communication as needed to provide service and follow up. Our public phone number is a business line that forwards to our team. Calls may be handled through our telephony provider (Twilio).

How we use information

We use your information to respond to estimate requests, provide quotes and service, communicate about appointments, and improve how this website works. We do not sell your personal information.

Analytics

We may use basic analytics (for example Vercel Analytics) to understand aggregate traffic such as page views. We do not use this site to run advertising pixels unless we update this policy first.

Cookies

Essential cookies may be required for site functionality. Optional marketing cookies are not enabled on this site by default.

Data retention

Estimate and contact records are kept while they are useful for quoting, scheduling, and follow-up, and for a reasonable period afterward for business and legal records (typically up to 24 months for inactive leads, unless a longer period is required). You can ask us to delete or update your contact details using the contact options below.

Service providers

We use trusted providers to operate this site and handle inquiries on our behalf, including:

• Website hosting and analytics (Vercel)
• Estimate notification email delivery (Resend)
• Phone number and call forwarding (Twilio)

These providers process information only to deliver their services to us and under their own privacy terms.

Your choices

You can choose not to submit an estimate form, or contact us by phone instead. If you want us to correct or delete information you previously sent, email or call us and we will help where we reasonably can.

Contact

Privacy questions: call (778) 658-0032 or email estimates@vancouvertrenchlessrepair.ca.