What’s going on underground

Sewer problems often start long before you see them

Spot the warning signs, understand what open digging costs you, and know when a trenchless approach might help, then decide on the next step.

Recurring backups
If toilets or the basement keep backing up, the main line may be restricted, not just one fixture.
Several slow drains
When more than one fixture drains slowly at the same time, the shared sewer line is often the culprit.
Odours or wet spots
Outdoor sewage smells or soft ground along the line path can mean leakage worth checking on camera.

Torn-up driveways and hardscape
Open trenches often cut through concrete, asphalt, and landscaping that then need their own rebuild.
Longer disruption
Big digs can leave the property messy for longer, especially once utilities and finish work are factored in.
Tight Vancouver lots
Traditional digging needs room for equipment and spoil piles, which is tough on smaller city lots.

Work from inside the pipe
When the line qualifies, repair can follow the existing route instead of opening the whole surface.
Keep more of the yard intact
Driveways, gardens, and landscaping often stay in place when trenchless methods fit.
See it before you commit
Camera findings show whether lining, bursting, cleaning, or another option is the right call.

Camera evidence and site review should inform the repair method. Not every sewer line is a trenchless candidate.

How it works

From the first call to restored service

Review these steps with an independent provider before approving investigation or repair.

1
Describe what’s going on
Backups, slow drains, odours, wet spots: send a short note or call so the service request starts with useful context.
2
Camera the sewer line
Ask who investigates, what the footage covers and whether you receive a copy. Uninspected sections remain unverified.
3
Compare repair options
Compare lining, bursting, clearing, localized repair or open-cut work against the evidence. Ask what access, permits and restoration each scope includes.
4
Complete the approved work
A responding provider confirms scope, permits, price, timing, and qualifications directly before any approved work begins.

Cracks, roots, and blockages can sit under the yard for a long time before you notice backups or wet spots.

Call or send a short service request with the symptoms, access, and property context. A responding provider confirms the appropriate next step.

Requests from Vancouver, Burnaby, Richmond, New Westminster and nearby areas require provider coverage confirmation.